30 DAY MONEY BACK GUARANTEE

If for any reason you are dissatisfied with us, we will refund your hosting fees at any time during the first 30 days since you have signed up for an account with us. You can email webmaster@meneely.net and receive a full refund for your hosting plan.

Domain Name Registration:
Domain name registrations are non-refundable. As changes are no longer allowed after the registration request is submitted, customers should check for correct spelling before buying their domain name.

SERVICE GUARANTEES

98.9% Network Uptime Guarantee
Meneely Services guarantees that your website will be up and running at least 98.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where Meneely Services has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between clients’ location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that Meneely Services cannot directly influence. Meneely Services may temporarily deny or terminate service upon clients’ failure to pay their charges when due.

Meneely Services will guarantee 98.9% Meneely Services network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, Meneely Services is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by Meneely Services. Consequently, if a hardware crash provoked by the customer happens, Meneely Services has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to a hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of services for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our news section at a minimum 24-hour notice.

SUPPORT RESPONSE GUARANTEE

Meneely Services guarantees its clients fast 24/7 support available 365 days a year. Support is available via the online contact form as well as via the integrated ticketing system. Each ticket is replied to within no more than 24 Hours after it has been opened.

24/7 Support For All Customers

 

 

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